FAQs

 

Yellohire is an independent car rental Agent, offering car hire, van hire and minibus hire throughout the UK. Our partners include many of the worlds largest rental Companies and our rental rates reflect:

 

Book a car online with Yellohire and be sure of the following:

 

• The majority of our vehicles are less than 12 months old or will have driven less than 14,000 miles.
• Excellent standard of service.
• Experienced back up staff to help with any questions.
• Tremendous value for money - cheap hire rates - 'real value for money.
• No Hidden Extras.
• The majority of our vehicles have unlimited mileage while on hire.
• All rental vehicles will be well cleaned, and service checked before each hire.
• Most hire vehicles have a full tank of fuel and should be returned with a full tank.
• All hire vehicles are covered with 24hr breakdown assistance and replacement.
• Hire cars have comprehensive insurance with the option to reduce the excess.
• Hire cars available to young drivers from 22 years.
• UK Car hire delivery service to any home / office/ hotel or indeed address in mainland UK (subject to additional charges)
• One Day One Way car hire rentals to and from all major towns cities and airports.

 

Vehicle range of rental Cars, Vans and Minibus;

 

Small cheap and nippy economy car hire, compact cars, saloons, station wagons, MPV’s, people carriers, estate car hire and minibuses.
Manual transmission car hire and automatic rental cars.

 

One-Way Car Rental

 

One-Way car rental is available. Collect from one rental branch and return to another - i.e. Edinburgh - London.

 

Airport Surcharge is included in all our rental prices

 

At airports (and in some other premium locations like ferry ports) car hire companies have to pay the airport an additional fee to use the airport facilities. In many locations this fee is passed on to the customer and must be paid in local currency. Unlike many suppliers we include the airport/Premium location fees in all our car rental prices in accordance with our "NO HIDDEN EXTRAS POLICY"

 

Rental Vehicle Collection

 

Additional drivers may be added to the rental agreement at the time of collection they must be present along with a full valid driving licence and be of suitable age to drive the hire car.
Collection Time is the time that you wish to collect your rented vehicle - this will be shown on your rental voucher.

 

Return Time

 

Is the time that you must return your rented vehicle - unless extended by prior arrangement. It is important to be aware that car hire companies charge for periods of 24 hours.
If you return your hire car later than 29 minutes after your scheduled drop off time, you will be charged for an extra day at the rate payable at the depot - not our negotiated rates.

 

Damage Excess

 

Excess is the renter's responsibility. This is the maximum liability that you will be held accountable for in cases of loss or severe damage caused in an accident - as long as it does not involve malicious damage (by the renter) or alcohol consumption which invalidates all insurance policies.

 

Rental Duration

 

The total number of days that you rent a vehicle.

 

Third Party

 

A person or persons other than the Insured.

 

Third Party Insurance

 

Protects the driver against a claim made by another person in the event of any damage or injury. This is charge is included within the rental fee.

 

Loss Damage Waiver - (LDW) / Collision Damage Waiver (CDW)

 

Included within the rental fee unless otherwise stated and protects the Driver from any claim (minus the excess amount) in the event of any damage occurring to the rental vehicle.

 

PAI - Personal Accident Insurance

 

Personal Accident Insurance is generally covered by travel insurance so look at your personal travel policy before selecting this extra.

 

Van Hire and Minibus Rental additions

 

Carriage of goods

 

It is the responsibility of the driver of all rental vans to ensure that the vehicle is loaded safely and securely. It is really important that vans are not overloaded. Commercial vehicles are subject to roadside checks by the Ministry of Transport - extra precautions must be taken with the vehicle after loading making sure all door are safely secured and that loads will not be subject to sudden movement which may cause a danger to other road users. Certain types of goods are NOT allowed to be transported in any vehicles that we rent. Please check with us if you are at all uncertain.

 

Driving licence requirements

 

UK drivers who passed their ordinary car driving test prior to 1 January 1997 will normally have been issued an old style UK Driving Licence showing vehicles of Group A or a new style EC Driving Licence showing vehicles of Categories B, C1 and D1. Drivers who passed their ordinary driving test after 1 January 1997 are only issued a Driving Licence showing vehicles of Category B (up to 8 passenger seats); Categories C1 and D1 are no longer issued automatically

 

Passenger carrying vehicles including minibuses

 

Driving Licence Category D (9 or more passenger seats) or Category D1 (9 to 16 passenger seats). All drivers of minibuses (9-16 passenger seats) are required to hold a valid driving licence showing either Group A on an old style UK Licence or Category B & D or D1 on a new EC style Licence issued in any EU Country. Drivers who passed the car test (Category B) after 1 January 1997 and who wish to drive a minibus are required to take a further Statutory Driving test for vehicles in Category D or D1. A further Driving Test may be required to tow a trailer (Category E). However; certain drivers who passed the car test (Category B) after 1 January 1997 are permitted to drive a vehicle in Category D1 (minibuses) without the need for a further test so long as the following conditions are met: -

1) A full driving licence has been held for at least two years.
2) The driver receives no payment (or any other consideration) other than out of pocket expenses (i.e. they are a volunteer).
3) The vehicle is driven for social purposes only .
4) There is no trailer attached.
5) The maximum authorised mass (mam) of the vehicle does not exceed 3.5 tonnes, or if fitted with specialised equipment used for disabled passengers, does not exceed 4.25 tonnes.

 

Driver ages

 

Minibuses & Luton vans: 25 years to 75 years
Panel Vans: 22yrs to 75yrs (some suppliers may restrict young driver to 23yrs)

 

Continental Use

 

Minibuses & Luton vans are NOT permitted to be taken outside of the United Kingdom

 

International Drivers Permit

 

One of these may be required in addition to your national drivers licence when driving abroad. More information on these is available at The AA IDP

 

Frequently asked questions from UK car hire customer

 

Can we choose our make or model or car?

 

Generally no but at selected locations such as the larger airports i.e. London Heathrow and London Gatwick you are given a choice of several cars. All hire cars of course are less than 3 months old.

 

What if I have points on my licence?

 

This does not mean that you cannot rent a car, but call our reservations department on 0800 023 53 97 to ensure that the car rental partner will accept a booking with your endorsements.

 

Can I make amendments to a booking?

 

Yes, please call 0800 023 53 97 and talk to our reservations team.

 

If I print a copy of the voucher, can I reprint it if I later amend a booking?

 

Yes, we will email you a new voucher.

 

What do I do if the car I want doesn't appear in the display list?

 

This could be due to restrictions on the driver age, but if your driver will be between the ages of 25 - 65, there should not be any restrictions imposed. Please call our reservations centre with your specific requirements on 0800 023 53 97.

 

How do I know if the car rental partner is on-airport or not?

 

Locations will vary depending on car rental partner, but most will have a courtesy bus to their office if they are not located directly in the arrivals lounge.

 

What is the shortest time in which I can book a car before I travel? What if I fly the same day?

 

Web bookings can be taken 12 hours before departure. For bookings for collection in the next 12 hours please call our reservations department on 0800 023 53 97.

 

What happens if I do not have a credit card?

 

Please ring our reservations department on 0800 023 53 97 as some car rental partners will accept cash deposits.

 

Why do I have to put cancellations in writing?

 

We require letters of cancellation from the customer for proof of cancellation and to keep on our internal files. You can also cancel via email on cancellations@yellohire.com

 

Where can I find a list of all your rental locations?

 

All of our rental locations can be found on our booking engine drop-down list.

 

Can I book one-way rentals?

 

Yes, in selected locations. Please call our reservation department on 0800 023 53 97 for a quote. Restrictions may apply, particularly if you require cross border one-way rentals. We are currently developing the technology to allow us to do this online, and expect to release this soon.

 

What is the minimum/maximum age to rent a car online?

 

You must be between 22 and 75 at the time of rental pick-up, but if you are outside this age range please call our reservations department for a quote on 0800 023 53 97.

 

What if my flight is delayed?

 

As long as we have been notified of the flight number before you travel and there is an out of hours service available, the car rental partners will wait (although an out of hours charge payable locally may occur.)

 

Why should I book on the website? What are the benefits?

 

It makes financial sense. The cost of an online booking is significantly less than the cost of a phone call.

 

How do I find out how much deposit I have to leave with the car rental partner?

 

At the booking stage of the online process there is a panel telling what is and what is not included in the pre-paid price – it is there. All deposits for both insurance excess and fuel will be advised at this stage.

 

Where are the additional extras – when do I pay for them?

 

Most extras, where offered are payable locally at time of pick-up'..

 

Sometimes, when I insert certain dates, only 3 or more cars are available in certain locations, but more cars are available when I phone reservations. Why?

 

This may be because the driver age is under 22 or over 75 years of age and there are restrictions on cars they can rent. Also the dates and times entered may be out of hours for the given car rental partner.

 

What is the latest day before departure I can make a booking online?

 

12 hours prior to desired rental date.

 

Does the web show daily rates?

 

Yes.

 

Do you hire cars have a CD player?

 

All vehicles come with a CD/Radio player as standard.

 

Can I drive on my USA (or foreign driving licence)

 

Yes provided you have not been in residence in the UK for more than 12 months (after 12 months the law states you must exchange your licence for a UK licence.)

 

Can I pay for someone else to rent a car ?

 

Yes you can pay for the hire of the car but the person who is going to be the driver must be listed as the main driver at the time of booking. The driver must present with his or her own credit card at the time of collection.

 

Can I rent a diesel car ?

 

We cannot guarantee diesels but we do have them on fleet, you may "request" diesel and we will do our best. Again at the larger depot such as major airport you are given a choice of cars, which will often include diesel models.

 

If I am under 25 what is the largest car I may rent?

 

Please check with our office on 0800 023 53 97 as the requirements can change depending on the location selected.

 

I have heard horror stories regarding rental companies charging for damage at a later time after my rental has finished?

 

We offer two very basic and very important rules to avoid this EVER happening which are: -
a) Walk around the car and check for damage before your leave the rental depot.
b) Upon return of your rental vehicle insist on the car being check whilst you are present DO NOT take no for an answer.
This will definitely avoid mistakes ever happening, always take the name and/or get a signature on your rental agreement.
All damage should be noted on your rental agreement if it is not YOU could be held accountable at the end of the rental. Two minutes at the start of any rental WILL prevent this ever happening.