We follow the BVRLA's Code of Conduct

The BVRLA's Code of Conduct sets out the standards which they expect their members to achieve in all aspects of their business. Customers can expect the highest levels of professionalism and integrity when renting or leasing vehicles from a BVRLA member.

To view the Code of Conduct in full, please follow the link About The BVRLA

 

By signing up to the Code of Conduct, Yello Car Hire Ltd agree to abide by the following standards:

• Transparent pricing for all products and services both on printed media and websites.
• Not to misrepresent any facts concerning their products or services.
• Behave at all times with integrity.
• Comply with and understand all related statutory controls and regulations relating to the service or products.
• Provide advice as necessary to help customers make an informed choice based on the customer's identified needs.
• Operate from an established commercial place of business which is maintained to a professional standard.
• Provide safe and roadworthy vehicles, which as a minimum, will be maintained in accordance with the law and manufacturer's servicing requirements.
• To resolve customer complaints according to the standards set out in the BVRLA Code of Conduct.